Last Updated 11/11/2024

Welcome to Uptinio! We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our uptime monitoring platform and related services.

1. Information We Collect
We collect and process the following types of information when you use our platform:
– Account Information: To create and maintain your account, we collect your email address, name, and billing information. However, we do not store payment information; instead, this information is securely stored by our payment gateway provider.
– Monitoring Data: We collect data related to the websites, applications, or services you monitor through our platform. This includes uptime status, response times, and error logs.
– Telemetry Data: Our platform collects anonymous telemetry data, including performance metrics, error reports, and usage patterns, to help us improve our services.

Note: We do not collect personally identifiable information within telemetry data.

 2. How We Use Your Information
We use your data for the following purposes:
– Service Provision: To monitor your services and notify you of any incidents or downtime.
– Customer Support: To provide support and troubleshoot issues.
– Service Improvements: Anonymous telemetry data may be used to analyze trends and enhance platform performance, reliability, and security.
– Machine Learning: We may use anonymized telemetry data to train machine learning algorithms aimed at improving detection accuracy and predictive insights for future platform improvements.

3. Data Sharing and Disclosure
We do not sell your data to third parties. We may share data only with:
– Service Providers: Third-party vendors that help us provide our services, such as hosting and analytics providers. These parties are obligated to protect your information.
– Legal Obligations: When required by law, we may disclose data to comply with legal processes or government requests.

 4. Data Retention
We retain personal and telemetry data only as long as necessary to provide services, comply with legal obligations, or enhance platform functionality. Anonymized telemetry data used for machine learning may be stored indefinitely for continuous improvement.

5. Security
We take data protection seriously and use industry-standard security measures to protect your information. However, no online transmission or storage is entirely secure, so we cannot guarantee absolute security.

6. Your Rights
Depending on your location, you may have rights related to your personal data, such as access, correction, deletion, or restriction of processing. Please contact us if you wish to exercise these rights.

7. International Transfers
Our servers may be located outside your country. By using our services, you consent to data transfers to countries with different data protection laws.

8. Children’s Privacy
Our platform is not intended for children under 16. We do not knowingly collect data from minors.

9. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Significant changes will be notified to you through your account or via email.

10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
[email protected]

This Privacy Policy is designed to be clear, compliant, and transparent about how data is used on your uptime monitoring platform. Let me know if there are specific elements you’d like to adjust.